1. What is your shipping policy?
All orders must be placed 2 days in advanced and are shipped out Mondays and Thursdays via UPS. You'll be instructed to pick a 'Ship Date' from our calendar at checkout. Please note that we cannot guarantee that the shipping service will provide the same care and attention that we do. Therefore, we are unable to refund shipping charges if packages are late or lost.
2. How much does shipping cost?
We offer a flat rate of $10.00 with UPS. Go on....add all the cookies you want ;)
3. When will my cookies arrive?
1-3 business days depending on your distance from Chicago. (May be 4 business days to WA, OR, CA, FL, or rural areas.) We ship UPS Ground as we've found that to be the fastest and most reliable to get our cookies to you! Please note that UPS Ground does not provide a guaranteed delivery date, only a window. We are not responsible for shipments taking longer than expected. If you'd like a guaranteed delivery date, please select another shipping options (UPS 2-Day Air, etc) at checkout. Please remember that we are bakers, not mail couriers. Please be nice :)
4. Do you offer local pick-up?
Yes! Select local pick-up at checkout FREE of charge. We will email you with a pick-up confirmation a few days before your order is scheduled. You will be able to pick up your order at our bake shop on your ship/pick-up date specified at checkout during business hours. We will hold your order for a total of two weeks.* Please note that we cannot offer refunds for forgotten orders. We bake and package your order specifically for you and have to discard it if not picked up.
*Two weeks only applies to website cookie orders. For very perishable baked goods we only hold for 24hrs.
5. Do you offer delivery?
We offer delivery for UberEats. Order here.
6. What if my order comes crushed/lost in the mail? Do you have some type of guarantee?
If for any reason you are not completely satisfied with your order, we will refund the amount of your order, less shipping. We are committed to our customers and making sure you are 100% satisfied. Once an order leaves our kitchen we cannot guarantee that the mail carrier will provide the same level of care. Cookies can be fragile, so slight breakage can be expected, but severe broken, crushed, or melted are not. We also suggest contacting the mail carrier in the event of an issue with your package to request a refund for their mishandling. Contact us if there are any issues.
7. What are the ingredients in Blackout Baking Co. cookies?
Blackout Baking Co. cookies contain wheat, dairy, and eggs. All cookies are baked in a facility that processes peanuts and tree nuts and may contain trace amounts of nuts. For any other allergies, please contact us before ordering to ensure a safe product.
8. Do you have any gluten-free cookies?
Yes (and no*)! Our Dark Chocolate Coconut Macaroon is gluten-friendly. Tell your GF friends! We're currently working on our own flour mix for traditional gluten-free cookies. Sign-up to our mailing list for the shout out when we launch them! *We are not a gluten-free only facility, therefore all of our gluten-free sweets are gluten-friendly as our kitchen contains other gluten products. We are certified in proper cleaning and safety standards with allergens and try or best to keep ingredients separate.
9. Where is your store?
Our bakeshop is located at 210 S Marion Street in Oak Park, IL, between VIA Clay and State Farm.
10. How should I store the cookies once received?
Blackout Baking Co. cookies are best within 7 days. They can be left at room temperature in an AIRTIGHT container (unless otherwise stated for specific cookies). To make your cookie fix last, cookies can be stored in the refrigerator for 3 weeks and in the freezer for up to 3 months. To thaw, let sit at room temperature for 10 minutes and enjoy!
11. Do you do custom orders?
We require a minimum of 14 days notice for a custom cookie order. If you are looking to place a custom order, contact us at email@example.com. If you have any inspiration photos, invitations, a color palette, or any other helpful materials, please feel free to attach them to your email. We will contact you regarding your order in 24-48 hours.
12. How can I contact you?
Email us at firstname.lastname@example.org. Our mailing address is 210 S Marion Street, Oak Park, IL 60302
Since our products are made fresh for every order we cannot offer a refund for missed pick-ups or address errors. We hope you can understand and please make sure all of the order information is correct.
Subscriptions plus shipping will be billed on the first of the month for the duration of the subscription selected.
Initial subscription orders will be mailed out the date selected at checkout. Since we are a small bakery we are unable to accommodate a set delivery date, but remaining subscriptions are guaranteed within the first two weeks of the month. We aim to send out all remaining subscription orders on the first shipping day of each month (Monday or Thursday). Cookie of the Month subscription orders: If ship date falls into another month other than when the original order was placed, the cookie flavor shipped will be the Cookie of the Month from the month that the order ships.
3. Cookie of the Month Subscription Details
Cookie of the Month subscription shipments will be the cookie flavor at the time of shipping, not at the time of order. For example: If you order on February 16 and select a shipment date of March 4 the cookie flavor shipped will be the March Cookie of the Month, not the February Cookie of the Month.
4. Following Month Subscription Shipments
Subscriptions are automatically billed on the first of the month. When placing the initial subscription order, if your selected shipment date is in another month we will push out the following month order as not to end up with a double order in a given month. For example: If you order on February 16 and select a shipment date of March 4, we will automatically move your March 1 subscription order to April 1 and extend accordingly.
4. Changes and Cancellations
Please notify us at email@example.com by the 25th of the month for any changes to your subscription order. Subscriptions cannot be changed or canceled in the first 3 months, so we can plan our production accordingly and give you a great discount. After 3 months, cookie flavors can be changed or your subscription canceled at any time (but why would you want to do that?).